As chief internal sales and customer service manager, I am employed by Walter Stauffenberg GmbH & Co. KG in Werdohl, Germany.
In addition, I have been working as a lecturer at the University of Applied Sciences Kufstein since 2016 and teach the course “Sales & Customer Relationship Management.”
I am currently also doing my part-time doctoral studies at the University of Latvia in Riga on the topic of “The impact of passenger loyalty programs on customer retention in the European airline market,” which I plan to complete at the beginning of 2018.